Terminating a membership with a gym center may sometimes be confusing, particularly with the highly recognized gym chains like Planet Fitness. Whether you are relocating to a new location, going to a different gym facility, or simply taking off, it is always good to know the right procedure to cancel your membership so that you are not overcharged or get confused. The cancellation policy at Planet Fitness also depends on the location, but in general, this process has few options. The following blog post will take you through each and every step of the procedure and will answer the most frequent questions and give you some advice on how to make the cancellation quick and easy.
Key Points:
Planet Fitness carries with itself two primary official means of ending your membership, and once you comprehend them, they will save you much trouble and time. The simplest one is to go down to your home club, or, as it is more commonly known, the gym where you signed up the first time, and present a cancellation form. Using such an approach, your request will be written down at the moment, and you can obtain confirmation on the spot.
When you are not able to visit the gym, you can cancel the letter by certified mails to the home club. Your letter should have all your identifying data, including full name, membership ID, contact details, and clearly ask to cancel. After being sent through certified mail, there is a record of something having been sent, so in case of disagreement down the line, this will be useful.
Cancellation by use of the online member portal is also possible in some clubs, and these are for select places and membership categories. It will be possible to verify your account online to know whether this option can be applicable to you.
Example:
When you are working or traveling, sending a cancellation letter would be more convenient, considering that your home club is located far away. Simply, ensure that you send it early enough to enable time for processing.
Cancellation Method | Description | Best For |
In-Person Cancellation | Fill out the form at the home club | Immediate confirmation |
Certified Mail Letter | Send a written cancellation by certified mail | Remote cancellation |
Online Portal | Available for select clubs | Quick, if eligible |
Note: Cancellation policy in your home club might be a little different than this one. Always verify it.
It is important to know how much it is going to cost you to cancel your Planet Fitness membership. What most people fail to understand is that certain memberships entitle them to a minimum debt contract with the stipulation that an early cancellation may call upon them to pay out something. Generally, this cost approximates 58 dollars, a buy-out cost. You will not have to pay any cancellation fee in case you do not have the minimum term of the membership.
It is also necessary to give a 7-day notice prior to your next billing period so as not to be charged in the next month. As an example, in case you intend to pay your bill on the 17th day of every month, you need to make a cancellation request before the 10th day. To cancel the annual fees, it normally has to be done prior to the 25th of the month before the fees become due.
Fee Type | Amount | When It Applies |
Buyout Fee | $58 | Early cancellation of the contract |
Monthly Billing Notice | 7 days prior | To avoid next month’s charge |
Annual Fee Notice | By 25th prior | To avoid the annual membership fee |
Note: Failure to give the notice period might attract payment of the next billing or annual fee.
The ability to announce online cancellation is a widely interrogated question due to the prevalence of many services that allow easy online cancellation. Sadly, most of the members of Planet Fitness are not allowed to cancel online. Some states, such as California, have only a few clubs that allow online cancellation using the member portal.
You may find yourself in the position of wishing to use an online cancellation if your home club does not provide one; you may then be tempted to see about moving your home club to one that does, but this is messy and not so easy to pull off.
The best line of action is to log on to your online account and look at the Cancel Membership button. Otherwise, you are forced to employ the face-to-face or mailing method.
Example:
John attempted to cancel online, but he could not see a cancel option. He also went to his home club and completed the cancellation form instead of this which was accepted immediately.
Online Cancellation Availability | Details |
Allowed | Select clubs, mainly in CA |
Not Allowed | Most clubs nationwide |
Alternative | Change home club (complex) |
In case you decide to cancel via the mail, it is imperative to compose a clear and comprehensive reporting letter. Your intent to terminate the membership is your official request, as well as evidence thereof, as expressed in this letter.
In your letter you should include:
The fact that the letter should be sent using certified mail also means that it will not be lost. Make sure you store copies of the letter and delivery receipt to yourself.
Sample Letter Excerpt:
My Planet Fitness membership should be canceled with immediate effect and this is my request in writing. Do confirm the cancellation by a line to my email.”
Cancellations Note: Always sign and send a complete letter of cancelation, or your resolv should be delayed or canceled.
The terms wherein your membership will come to and end as soon as you receive your request of cancellation, or it may continue until your current billing cycle, depending on which terms are pleasing to you. You are also allowed to continue using the gym until the end of the membership.
The confirmation of cancellation should be made through email or written. One week later, your home club should get back to you, but in case of no confirmation, call as well to make sure the request is attended.
Note that the company typically does not reimburse any prior payment that you have made, nor may you receive pr o rata reimbursement on unused time.
Post-Cancellation Step | What To Expect |
Access Period | Until the end of the billing cycle |
Confirmation | Via email or letter |
Refunds | Generally, no refunds or prorates |
In the event you have billing problems following the cancellation, call the Planet Fitness Member Services at (844) 880-7180.
Quitting Planet Fitness membership may be child’s play once you understand how to go about it. The two possible means are a personal visit to your home club or a certified letter containing a cancellation. Doing cancellations online is limited, and not all places offer to make such a cancellation. Make sure to read the membership contract to see what additional fees there may be, and give a notice to terminate your membership at least 7 days before the billing period to ensure you are not charged an additional fee. Make copies of all the letters and request a confirmation so that the process of terminating your membership is smooth. These directions are useful to allow yourself to cancel a Planet Fitness membership without hassle or surprise expenses.
Q1: Will my Planet Fitness membership be canceled over the phone?
Planet Fitness does not have a phone cancellation No. You have to cancel in person or by certified mail.
Q2: Do I have a charge to terminate my Planet Fitness membership?
Provided that you have a membership with a minimum term contract, then you might be indebted a buyout fee of 58 dollars.
Q3: What is the process time of Planet Fitness when a cancellation is made?
The cancellation request normally takes a period of 7 business days upon receiving your request.
Q4: Do I get any money back when I terminate early?
Planet Fitness usually does not give any refunds or prorated fees in case of early termination.
Q5: Can I cancel my membership online?
Only online cancellation is possible only in some clubs in a particular state; otherwise, it is done either on-site or by post.
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